IT Operations Services Assistant Manager

STRABAG AG UK Branch Tunnelbau London Job-ID: req27120

Ihre Aufgaben

  • Reporting directly to IT Facilities and Services Lead, and responsible for outsourced and internal IT services.
  • Responsible of the IT mobilization of about 20 construction sites (structured cabling, networking, interim and permanent Internet connectivity, desktop equipment, tablets, videoconferencing, etcetera).
  • Mobilization includes scoping, subcontracting, implementation.
  • Establish an ITIL oriented operational environment. 
  • Monitor and control the IT services and their underlying infrastructure, to insure optimal operational status (job scheduling, backup, routine maintenance, patching, upgrades, resource monitoring, etcetera).
  • Coordination and Problem management with several specialized IT departments of the parent groups of the joint venture and the supply chain.
  • Manage outsourced service desk, incidents and requests and escalation to internal and third-party support, including problem management (trend analysis and prevention).
  • Monitor of IT service levels provided by third parties, performance indicators and service level agreement compliance.
    Identity and access management, with aim to optimize Joiners, Movers and Leavers process either by means of automation or coordination with other teams.
  • Manage SCS IT Portal (IT Service Management), including IT assets and knowledge base (both users facing and internal).  
  • Chair Change Advisory Board and manage the change process.

Ihre Voraussetzungen

  • Degree in Computer Science Studies, verifiable training in computer sciences or degree in Construction Engineering in
    combination with solid expertise in the field of information technology. 
  • Proofed experience in ITIL service management implementation and usage or equivalent operational framework.
  • Proficient in ITSM tools.
  • Experienced in managing implementation and maintenance of mission critical services (budget, plan, resources, deliverable and dependency).
  • Good level of experience of managing third party both commercial and technical aspects.
  • Technical Management capable.
  • Solid expertise in information technology platforms: Office 365, Azure, Active Directory, Exchange, SharePoint.
  • Solid expertise in Printing and Network service. 
  • Expertise in Mobile device management system is desirable.
  • Understanding of SCADA is desirable. 
  • Familiar with Cyber and Information Security
  • standards and requirements (EU and UK).
  • Strong communication skills at all levels. 
  • Goal-oriented, committed and ability to work independently.
  • Teamwork capabilities. 
  • Driving license is desirable.

Wir bieten


Spannende Projektvielfalt im In- und Ausland

Sicherheit durch einen stabilen Arbeitsplatz

Bodenständigkeit, gutes Betriebsklima und Offenheit

Betriebliches Gesundheitsmanagement (umfangreiches Angebot standortabhängig)


Karriereplanung im Dialog - jährliche Mitarbeitergespräche zur Orientierung und beruflichen Entwicklung

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Vielfältige Karrieremöglichkeiten im Konzern


Fragen Sie Ihre Ansprechperson nach dem individuellen Angebot am Standort

z.B. Parkmöglichkeiten und Kantinen/Tee- bzw. Kaffeeküchen

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Faire & marktgerechte Bezahlung sowie Prämiensystem

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monetäre Vergünstigungen (Länder- und Konzernfirmenabhängig)


Because success comes from working together.

As a European technology group for construction services, we construct thousands of buildings and structures around the world every year by bringing the right people, materials and equipment together at the right place and at the right time. This would not be possible without teamwork – across geographic boundaries and business units. Become a part of our team!

Ihr Kontakt

Gofur Ahmed
Labs, 136 High Holborn
Tel. 07970478699

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