IT Techncian (Redcar/Wilton)

STRABAG AG - UK BRANCH Tunnelbau London Job-ID: req28661

Über uns

STRABAG demonstrates their leading role in tunnelling with the execution of large international projects. Our technical and organisational know-how as well as decades of comprehensive experience offer our clients a guarantee for safe and technically perfect project implementation. We offer various tunnel building methods and continuously adapt and perfect these to address the specific problems of each individual project. Our employees, with their dedication and their extraordinary technical knowledge, made us who we are today. Here in the UK we have already been working on two innovative large-scale infrastructure projects and are looking for people with expertise and passion to expand our services across the UK.

Ihre Aufgaben

IT Technician role involves:

  • Providing technical assistance for questions and problems
  • Resolving level 1 issues/requests with networks and other systems
  • Diagnosing errors and other issues
  • Following up with customers and service providers/level 2 to ensure full resolution of issues
  • Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
  • Running reports to analyse common complaints and problems
  • Writing, editing, and revising manuals for new and updated software and hardware
  • Managing escalation process efficiently, ensuring second level/supplier is provided with relevant information and constantly chased.
  • Testing and maintaining equipment such as Projectors, VC systems, Printers & Plotters etc
  • Ensuring IT systems are maintained and accurate
  • Set up IT devices/tools for new employees as part of the on-boarding process
  • Liaise with the company’s head office and provide support to resolve any IT Issues
  • Perform user support - Level 1
  • Perform maintenance for hardware (PCs, printers, etc) and software
  • Check the operation of printers, scanners, plotters
  • Create and maintain telephone extensions
  • Prepare and deliver PCs to users
  • Data Backup, recovery and migration (workstations and users)
  • Create users (AD, dominos (with subcontractor)
  • Maintain inventory (PCs and accessories)

Ihre Voraussetzungen

  • Degree in Computer Science Studies, verifiable training in computer sciences or degree in Construction Engineering in combination with solid expertise in the field of information technology is a must
  • Strong communication skills at all levels
  • Construction site experience in large projects (between 200m and 1bn contractual value) in a comparable position is
    desirable
  • Very good English skills, German skills or willingness to learn German are desirable
    Solid expertise in information technology platforms (Office 365, Windows operating systems, Lotus Notes) and networking
  • Expertise in construction software solutions (Bently products, Primavera, CostOS, PRISM, ArcGIS, etc.) is desirable
    International or European driver license class B
  • Goal-oriented, committed and ability to work independently
  • Teamwork capabilities
  • Has the initiative to constantly learn and stay up-to-date with technical knowledge
  • Can think through problems, troubleshoot in a methodical manner and escalate as required
  • Able to work independently and manage/prioritise tasks
  • Proven organisations skills and structured methods of working
  • A polite, friendly and professional person who is solutions focused
  • Ability to communicate complex information clearly and effectively with an excellent telephone manner
  • Holds relevant certification or qualification at an appropriate level to fulfill the technical specialist areas of the role is desirable.
  • An understanding of how to work within agreed practices to maintain effective ICT solutions.
  • An understanding of delivering within agreed business processes to support ICT users through effective customer service and operational delivery.

Wir bieten

Flexible working: We welcome you to ask about the flexibility you need. This might be part-time, remote working, or compressed hours for example. Anyone who applies for a role can ask about flexibility at interview. In return, we will explore what is possible for the role.

Unternehmen

Spannende Projektvielfalt im In- und Ausland

Sicherheit durch einen stabilen Arbeitsplatz

Bodenständigkeit, gutes Betriebsklima und Offenheit

Betriebliches Gesundheitsmanagement (umfangreiches Angebot standortabhängig)

Entwicklung

Karriereplanung im Dialog - jährliche Mitarbeitergespräche zur Orientierung und beruflichen Entwicklung

Eigene Konzernakademie mit umfangreichem Trainingsangebot & maßgeschneiderten Schulungsreihen

Vielfältige Karrieremöglichkeiten im Konzern

Standort

Fragen Sie Ihre Ansprechperson nach dem individuellen Angebot am Standort

z.B. Parkmöglichkeiten und Kantinen/Tee- bzw. Kaffeeküchen

z.B. Betriebsfeiern, Ausflüge & diverse Sportangebote

Monetär

Faire & marktgerechte Bezahlung

Ausbildungs-/Lehrberufe am Bau zählen zu den bestbezahlten! - Nähere Infos auf der Karrierewebsite

monetäre Vergünstigungen (Länder- und Konzernfirmenabhängig)

Teilen

Because success comes from working together.

As a European technology group for construction services, we construct thousands of buildings and structures around the world every year by bringing the right people, materials and equipment together at the right place and at the right time. This would not be possible without teamwork – across geographic boundaries and business units. Become a part of our team!

Ihr Kontakt

Natascha Pellegrinetti
136, High Holborn
WC1V6PX, London
Tel. 07980776914
www.strabag.com

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